{"id":179,"date":"2026-07-25T21:10:32","date_gmt":"2026-07-25T21:10:32","guid":{"rendered":"https:\/\/manumissio-paris.com\/?page_id=179"},"modified":"2026-07-25T21:15:21","modified_gmt":"2026-07-25T21:15:21","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/manumissio-paris.com\/?page_id=179","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"\n

Politique de remboursement et de retours – Manumissio<\/h1>\n\n\n\n

Chez Manumissio, nous souhaitons que vous soyez enti\u00e8rement satisfait de vos achats. Si toutefois vous n’\u00e9tiez pas totalement conquis, voici les conditions strictes et modalit\u00e9s pour effectuer un retour et obtenir un remboursement, afin de garantir la transparence et de prot\u00e9ger notre activit\u00e9 contre les abus.<\/h2>\n\n\n\n

D\u00e9lai de r\u00e9tractation<\/h2>\n\n\n\n

Conform\u00e9ment \u00e0 la l\u00e9gislation en vigueur, vous disposez d’un d\u00e9lai de 14 jours \u00e0 compter de la date de r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation aupr\u00e8s de Manumissio. Pass\u00e9 ce d\u00e9lai, aucun retour ni remboursement ne sera accept\u00e9.<\/p>\n\n\n\n

Conditions strictes de retour<\/h2>\n\n\n\n

Pour pouvoir b\u00e9n\u00e9ficier d’un remboursement, chaque article retourn\u00e9 \u00e0 Manumissio doit imp\u00e9rativement remplir l’ensemble des crit\u00e8res suivants :<\/p>\n\n\n\n

\u00catre dans son \u00e9tat d’origine absolu : strictement neuf, non port\u00e9, non utilis\u00e9, non lav\u00e9, sans aucune odeur (parfum, tabac, etc.) et exempt de poils d’animaux ou de traces de maquillage.<\/p>\n\n\n\n

\u00catre dans son emballage d’origine intact, non ab\u00eem\u00e9 et non d\u00e9chir\u00e9.<\/p>\n\n\n\n

\u00catre muni de toutes ses \u00e9tiquettes d’origine encore attach\u00e9es et non recoll\u00e9es.<\/p>\n\n\n\n

\u00catre accompagn\u00e9 du bon de livraison ou d’une preuve d’achat lisible.<\/p>\n\n\n\n

Toute marchandise retourn\u00e9e \u00e0 Manumissio qui serait incompl\u00e8te, endommag\u00e9e, salie ou ayant manifestement servi sera syst\u00e9matiquement refus\u00e9e, renvoy\u00e9e aux frais du client ou d\u00e9truite sans possibilit\u00e9 de remboursement.<\/p>\n\n\n\n

Exceptions et articles non remboursables (Protection anti-abus)<\/h3>\n\n\n\n

Pour des raisons d’hygi\u00e8ne, de s\u00e9curit\u00e9 et de personnalisation, aucun retour ni remboursement n’est accept\u00e9 par Manumissio pour les cat\u00e9gories de produits suivantes :<\/p>\n\n\n\n

Les produits personnalis\u00e9s, fabriqu\u00e9s sur commande ou grav\u00e9s selon les sp\u00e9cifications du client.<\/p>\n\n\n\n

Les articles scell\u00e9s (comme les cosm\u00e9tiques, parfums, produits de bien-\u00eatre ou sous-v\u00eatements, maillots de bain) dont le sceau de protection ou l’opercule a \u00e9t\u00e9 retir\u00e9, ouvert ou endommag\u00e9 apr\u00e8s la livraison.<\/p>\n\n\n\n

Les produits p\u00e9rissables.<\/p>\n\n\n\n

Les cartes cadeaux ou codes promotionnels d\u00e9mat\u00e9rialis\u00e9s.<\/p>\n\n\n\n

Les articles sold\u00e9s, en promotion finale ou achet\u00e9s lors d’op\u00e9rations sp\u00e9ciales (type ventes flash ou destockage), sauf en cas de d\u00e9faut de fabrication av\u00e9r\u00e9.<\/p>\n\n\n\n

Frais de port et modalit\u00e9s de retour<\/h3>\n\n\n\n

Changement d’avis \/ Convenance personnelle : Les frais de port pour le retour de la marchandise vers Manumissio sont int\u00e9gralement \u00e0 la charge du client. Nous vous conseillons d’utiliser un mode d’exp\u00e9dition avec suivi (type Colissimo ou lettre suivie). Nous d\u00e9clinons toute responsabilit\u00e9 en cas de perte, de vol ou de d\u00e9t\u00e9rioration d’un colis retourn\u00e9 par vos soins.<\/p>\n\n\n\n

Colis refus\u00e9 \u00e0 la livraison sans motif valable : En cas de refus injustifi\u00e9 du colis lors de la livraison par le transporteur, les frais de port initiaux ainsi que les frais de retour factur\u00e9s par le transporteur seront d\u00e9duits de votre remboursement.<\/p>\n\n\n\n

Proc\u00e9dure obligatoire pour effectuer un retour<\/h3>\n\n\n\n

Aucun retour ne sera accept\u00e9 par Manumissio s’il n’a pas \u00e9t\u00e9 pr\u00e9alablement valid\u00e9 par notre service client :<\/p>\n\n\n\n

Contactez-nous par e-mail \u00e0 [votre-email@manumissio.com] dans le d\u00e9lai des 14 jours, en indiquant votre num\u00e9ro de commande, les articles concern\u00e9s et des photos claires prouvant que le produit est dans son emballage d’origine non ouvert.<\/p>\n\n\n\n

Apr\u00e8s \u00e9tude et validation par notre \u00e9quipe, nous vous transmettrons un accord de retour ainsi que l’adresse exacte d’exp\u00e9dition.<\/p>\n\n\n\n

Glissez le bon de retour fourni dans votre colis soigneusement emball\u00e9. Tout colis re\u00e7u sans accord pr\u00e9alable sera refus\u00e9.<\/p>\n\n\n\n

R\u00e9ception et traitement des remboursements<\/h3>\n\n\n\n

Une fois votre colis r\u00e9ceptionn\u00e9, l’\u00e9quipe de Manumissio effectuera un contr\u00f4le qualit\u00e9 rigoureux de la marchandise.<\/p>\n\n\n\n

Si le produit est valid\u00e9 apr\u00e8s inspection, votre remboursement sera trait\u00e9 dans un d\u00e9lai de 10 jours ouvr\u00e9s \u00e0 compter de la r\u00e9ception physique du colis.<\/p>\n\n\n\n

Le remboursement sera effectu\u00e9 exclusivement via le moyen de paiement initial utilis\u00e9 lors de la commande (carte bancaire, PayPal, etc.). Aucun remboursement en esp\u00e8ces ou par un autre moyen ne sera effectu\u00e9.<\/p>\n\n\n\n

Colis endommag\u00e9s ou anomaux \u00e0 la r\u00e9ception<\/h3>\n\n\n\n

Le client est tenu de v\u00e9rifier l’\u00e9tat apparent de l’emballage et des produits en pr\u00e9sence du transporteur.<\/p>\n\n\n\n

Si le colis pr\u00e9sente des traces manifestes de d\u00e9t\u00e9rioration (ouvert, \u00e9cras\u00e9, mouill\u00e9), vous devez imp\u00e9rativement \u00e9mettre des r\u00e9serves pr\u00e9cises sur le bon de livraison du transporteur ou refuser le colis.<\/p>\n\n\n\n

Toute r\u00e9clamation concernant des avaries ou des articles manquants doit nous \u00eatre signal\u00e9e par e-mail avec photos \u00e0 l’appui dans un d\u00e9lai maximal de 48 heures suivant la livraison. Pass\u00e9 ce d\u00e9lai, aucune r\u00e9clamation ne pourra \u00eatre accept\u00e9e.<\/p>\n\n\n\n

Pour toute question, le service client de Manumissio reste joignable \u00e0 manumissio.contact@gmail.com.<\/p>\n","protected":false},"excerpt":{"rendered":"

Politique de remboursement et de retours – Manumissio Chez Manumissio, nous souhaitons que vous soyez enti\u00e8rement satisfait de vos achats. 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